Last updated: October 15, 2026
Find answers here about product selection, ordering, delivery and use. If you can't find what you need, contact us.
Product selection · Orders & payment · Shipping & delivery · Returns & support
Product Selection & Use
How do I choose a product option?
Select the colour, size or model you want on the product page. Images and stock may vary by option. Check your selected colour, size and quantity before adding the item to your cart.
Which size or model is right for me?
Measure the area where you plan to use the product and compare it with the dimensions on the product page. For clothing, check size information; for swings and jumpers, review use and installation conditions. If you're unsure, share the product name or link and ask us.
Is everything shown in the photos included?
The package contents are listed in the product description. Decorative and room accessories shown in photos are not included unless specifically stated.
How should I clean the product?
Materials and care instructions vary by product. Follow the care label and product description. If you're unsure, contact us with the product name and variant before cleaning.
Orders & Payment
Which payment methods are available?
Accepted payment methods and any available instalment options are shown at checkout. Enter card information only in the secure payment area.
What should I check before placing an order?
Review the selected option, quantity, package contents and total amount. Make sure your delivery address, phone number and email are correct. For order steps, see our How to Order guide.
Shipping & Delivery
Is shipping free in Turkey?
Standard shipping is free for delivery addresses in Turkey. Select Free Standard Shipping at checkout. Fees for optional services such as express shipping are shown separately before payment if selected.
How long does delivery take?
Preparation and delivery times may vary depending on stock, destination country and carrier. Refer to the delivery information shown before ordering. See our Shipping & Delivery Policy for details.
How do I track my parcel?
Use the tracking number sent to you on the carrier's tracking page. If you cannot access tracking information, contact us with your order number.
Can I order from outside Turkey?
Shipping options are displayed at checkout for supported countries and regions. International orders may be subject to destination-country customs rules and additional import charges; these are addressed in the shipping options and pre-order information.
Returns, Exchanges & Support
Do I have a right to return?
For consumers in Turkey, subject to statutory exceptions, the right of withdrawal for distance sales can generally be exercised within 14 days after delivery without giving a reason. See our Returns & Cancellations Policy for details.
How do I start a return?
Apply with your order number through the contact form or email info@yhhkids.com. Written notice is sufficient and you don't need to give a reason to exercise a statutory right of withdrawal.
Who can help with assembly or compatibility?
Contact us with the product name, variant and, if possible, your order number. For swings, jumpers and spare parts in particular, follow the use and installation conditions in the product description.
Can I buy spare parts?
Depending on stock and compatibility, browse the Spare Parts collection and ask us to confirm compatibility.
Still have a question? Contact us.